Simplify your guest experience
Smart QR codes in every room to order services and products in one tap.
Generate your QR Codes in 2 minutes
Digitize your room service, concierge and spa. Offer a premium contactless experience while growing your upsell revenue.
How it works
Generate
Create unique QR codes for every room.
Place
Display them in rooms and common areas.
Scan
Guests scan with their smartphone.
Order
They browse your services and order online.
Deliver
Your team receives and fulfills instantly.
Order lifecycle
Track every request in real time. Our system gives you full visibility on the status of each guest order.
The guest confirms the order from the room.
Kitchen or the right service picks it up.
The order is on its way to the room.
The guest is served successfully.
"Order #304 ready for delivery."
"Received, on my way to 304."
Built-in walkie-talkie
Instant communication for a synchronized team.
Our built-in walkie-talkie lets your staff coordinate guest orders and requests in real time, no extra hardware needed.
Instant communication across departments
Shorter wait times for guests
Smooth coordination of in-room deliveries
Frequently asked questions
Everything you need to know before getting started with Rapido Hotel.
What is Rapido Hotel?
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Rapido Hotel is hotel software (SaaS) that connects your guests and your staff. A QR code placed in each room and common area lets guests order room service, housekeeping, spa treatments or any other service from their smartphone. Each request goes straight to the department in charge, which tracks it in real time in the staff app and coordinates over the built-in walkie-talkie.
Do guests need to download an app?
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No. Guests scan the QR code with their phone camera and the hotel's menu opens directly in their browser, in their language. They order in a few taps, without installing anything.
How do hotel staff receive orders?
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Orders arrive instantly in the Rapido Hotel staff app, on Android and iOS, and in the web dashboard. Each one goes to the right department (room service, housekeeping, reception, maintenance) and moves through clear statuses: received, preparing, on its way, completed. Staff and guests are notified at every step, so no request is forgotten.
What is the built-in walkie-talkie?
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It is a push-to-talk voice channel inside the staff app. Reception, room service, housekeeping and maintenance talk to each other instantly from their smartphones, with no radios or extra hardware to buy.
How much does Rapido Hotel cost?
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Rapido Hotel is a monthly subscription: the Small Hotels plan costs $49 per month (up to 100 rooms), the Large Hotels plan $100 per month (more than 100 rooms) and a deployment on a dedicated server $350 per month. The Small and Large Hotels plans include unlimited staff users.
Is there a free trial?
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Yes. You can try Rapido Hotel for free before subscribing: create your hotel space online, or contact us for a guided demo.
Which languages can guests use?
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Each hotel chooses the languages of its guest menu among English, French, Arabic, Spanish, German, Italian, Portuguese, Turkish, Russian, Chinese, Japanese. Guests switch language in one tap and see services and products in their own language.
Do I need special equipment?
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No. All you need is the printed QR codes, a smartphone for each team member and a web browser for the dashboard. Setup takes a few minutes: create your hotel, add your services and products, then print the QR codes generated for your rooms.
Where is Rapido Hotel based and how can I reach the team?
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Rapido Hotel is developed in Sousse, Tunisia. You can reach our team by e-mail at contact@rapidohotel.com or by phone at +216 50 135 911, Monday to Friday from 9:00 to 18:00 and on Saturday from 10:00 to 16:00.